Terms of Service
Effective date: 1 April 2026 · Last updated: 1 April 2026
These Terms of Service (“Terms”) govern your access to and use of the BLACKFYRE platform and professional services provided by Blackfyre Consulting (“Blackfyre”, “we”, “us”), a consulting firm based in Chennai, India. By accessing our platform or engaging our services you agree to be bound by these Terms.
1. Acceptance of Terms
By creating an account, signing an engagement letter, or otherwise accessing our services, you confirm that you have read, understood, and agree to these Terms and our Privacy Policy. If you are accepting on behalf of an organisation, you represent that you have the authority to bind that organisation. If you do not agree, do not use our services.
2. Service Description
SaaS Platform
The BLACKFYRE platform is a multi-tenant, cloud-hosted security management product available in three subscription tiers: Comply, Protect, and Defend. Features vary by tier as described on our pricing page.
Professional Services
Advisory and hands-on services including virtual CISO (vCISO), Vulnerability Assessment and Penetration Testing (VAPT), compliance advisory, and security architecture reviews. Professional services are governed by a separate Statement of Work (SOW) or engagement letter.
3. Account Responsibilities
- You are responsible for maintaining the confidentiality of your login credentials.
- You must immediately notify us of any suspected unauthorised access at founder@blackfyre.tech.
- You must ensure all users within your tenant comply with these Terms.
- You must provide accurate registration information and keep it updated.
- You must not share credentials between multiple individuals.
4. Acceptable Use Policy
You must not:
- Use the platform to conduct security tests against systems you do not own or have explicit written permission to test.
- Attempt to access other tenants' data or circumvent row-level security controls.
- Reverse-engineer, decompile, or attempt to extract the platform's source code.
- Resell or sublicense access to the platform without our written consent.
- Use the platform in violation of any applicable law or regulation.
- Introduce malware, viruses, or any code designed to disrupt platform operations.
- Exceed the resource usage limits for your subscription tier.
5. Payment Terms
All fees are quoted and invoiced in Indian Rupees (INR) unless otherwise stated in a separate agreement.
| Item | Detail |
|---|---|
| GST | 18% GST applied to all invoices as required under Indian tax law. |
| Payment terms | Net 30 days from invoice date. |
| Platform subscriptions | Billed monthly or annually in advance. |
| Professional services | 50% upfront, 50% on delivery unless otherwise agreed. |
| Late payments | 1.5% per month on overdue balances after 30-day grace period. |
6. Service Level Agreement
Platform Uptime
Measured monthly, excluding scheduled maintenance windows (notified 48 hours in advance).
P1 Incidents (platform down): 1-hour response, 4-hour resolution target.
P2 Incidents (major feature degraded): 4-hour response, 24-hour resolution target.
SLA credits: 10% of monthly fee per 0.1% below committed uptime, capped at 30% of monthly fee.
7. Limitation of Liability
To the maximum extent permitted by applicable law:
- Blackfyre's total aggregate liability to you for any claim arising from these Terms or the services shall not exceed the total fees paid by you in the 12 months preceding the claim.
- We shall not be liable for indirect, incidental, consequential, special, or punitive damages, including loss of profits, data, or business opportunity.
- We do not warrant that the platform will be error-free or that security vulnerabilities identified in assessments are exhaustive.
Nothing in these Terms limits liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be excluded under applicable law.
8. Intellectual Property
The BLACKFYRE platform, its underlying technology, brand assets, and proprietary methodologies are the sole intellectual property of Blackfyre Consulting. We grant you a limited, non-exclusive, non-transferable licence to use the platform for your internal business purposes during the subscription term.
Reports, recommendations, and deliverables produced under a professional services engagement are licensed to you for internal use upon full payment. Blackfyre retains the right to use anonymised, aggregated insights for product improvement and research.
9. Data Ownership
You own your data. Always. Scan results, compliance evidence, uploaded assets, and all data you create or input into the platform remain your exclusive property. Blackfyre has no rights to your data beyond what is strictly necessary to deliver the services you have subscribed to.
We will never use your data to train AI models, share it with competitors, or disclose it to third parties except as required by law or as directed by you.
10. Termination
Either party may terminate a platform subscription by providing 30 days' written notice prior to the next renewal date. Professional services engagements may be terminated per the terms of the applicable SOW.
Upon termination, you may request a full export of your data within 30 days. We will provide data in a standard, portable format (JSON/CSV) at no charge. After the 30-day window, data will be purged in accordance with our retention policy.
We reserve the right to terminate immediately for material breach of these Terms, including violations of the Acceptable Use Policy, with written notice of the breach.
11. Governing Law & Disputes
These Terms are governed by the laws of India. Any dispute arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Chennai, Tamil Nadu, India. We encourage good-faith resolution of disputes before resorting to litigation — contact us at founder@blackfyre.tech first.
12. Changes to These Terms
We may update these Terms from time to time. Material changes will be communicated via email at least 14 days before taking effect. Your continued use of the services after the effective date constitutes acceptance of the revised Terms.
Questions?
For any questions about these Terms, please contact: